PyraSied Xtreme Acrylic its delivery, return and shipping policy at a glance.
PyraSied has a special and large stock of plastic sheets, tubes and rods, that is why we can offer you fast delivery times. You can find the delivery time of your order during check-out. If you want us to mill, drill, bond, laser-cut or bend the material, the delivery time will be on request. Depending on our schedule, we can provide a quick service for this as well.
The delivery time of shipping outside the Netherlands is around 5 workdays. This depends per country. It is always possible to send your own shipping carrier to pick up your package. Please select ‘collected by client’s carrier‘ during check-out and contact our Helpdesk that you will send your own transporter. PyraSied only ships their materials within Europe. Currently, customers from outside Europe cannot order materials via our webshop. If you are from a country outside Europe and you want to order, please let us know via email. You can send an email to firstname.lastname@example.org with your request.
USA and Canada – we do not ship to the USA and Canada.
We are a wholesaler and we like to be very flexible. That is why everyone can order from our stock, also cut to size! However, we will charge a minimum of €10,- per piece of material that is ordered from us. This means that there is a possibility that you pay more than the m2 price that is mentioned on the product page when you order a small quantity.
There are three categories of shipping costs.
Category 1 – Samples – When you only order samples, shipping costs are fixed.
Category 2 – Packages – When you place a larger order, the shipping method depends on the weight and the dimensions of the package. Packages are always lighter than 30 kilograms. The weight of the package is included on the invoice and the order confirmation.
Category 3 – Pallets – All orders that can’t be shipped as a package will be shipped as a pallet. This means orders heavier than 30 kilograms or larger than 1,5m² in size. There are three pallet options:
The Netherlands: orders above €1000,- are without shipping costs.
Belgium: orders above €2000,- are without shipping costs.
Cut-to-size materials or customer-specific products cannot be returned.
If you order a full sheet or full-length tubes, you may return the material within 14 days if the material (on both sides) is still provided with the protective film. For returns, our sales department must be informed of this. For this, a mail can be sent to email@example.com. The shipping costs are for your own account.
Suppose your material is delivered for free because the order is above € 1.000? Then you still have to pay the shipping costs when you want to return the material. Has the material arrived undamaged? Then you get the total amount of the order refunded.
Damages must be reported within 24 hours of receipt. Has your material been delivered damaged or have you received the wrong material? Fill in our complaint form here. In the complaint form, you state the order number, the type of complaint and provide photos of any damage. The form is sent directly to the sales department. We will contact you within 1 business day.
Orders can be cancelled within 1 business day. If the order was placed more than 24 hours ago, the order can no longer be cancelled. Do you want to cancel your order? Then please send an email to firstname.lastname@example.org.
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